Return & Refund Process

Step 1: You have 5 business days (Monday to Friday) for only eligible items to be returned after you make a return request, kindly email hello@funeralquestafrique.co.ke. Funeral Quest Afrique team members will further guide you on what items are eligible for return and the next steps to be followed. To start the process of returning an item just access the contact us page on the website and deliver your message.

Step 2: You will incur nil fees if you personally return items to the head office but you will incur some fee which will be advised further by the management of Funeral Quest Afrique if it will come to collect the eligible item. Note that while returning item it should be placed in its original packaging including any accessories, tags, labels or freebies.

Step 3: You will receive a 50% refund on for the items you have returned whether it was the intended item or you changed your mind on the particular item. In case we as Funeral Quest Afrique delivered a damaged, defective or wrong item we will refund you 100%. In case you want refunds on the shipping fees kindly contact Funeral Quest Afrique through

hello@funeralquestafrique.co.ke or through the contact is page on the website for further guidance.

Step 4: Return the item at our head office which is 1st Floor Charismata Building, West Road Along Oginga Odinga Avenue, Opposite DnD House Nakuru, Kenya or we can pick the item from you within 3 business days. Always make sure that your return note was signed by one of our team members.

Step 5: Once we have received the eligible item for return, we shall inspect the item and we will refund you within 5 business days from the day you returned the item. Refunds will be done through MPESA or Bank transfer.

FOR MORE INFORMATION

Return and Refund policy is subject to change. If you have any questions or you need clarification with regards to our operational policies, please kindly Contact us or reach out to Funeral Quest Afrique as follows:

Location: 1st Floor Charismata Building, West Road Along Oginga Odinga Avenue, Opposite DnD House Nakuru, Kenya

Email: hello@funeralquestafrique.co.ke

Telephone: 0732 510 414/ 0101 510 414

RETURN & REFUND POLICY EFFECTIVE AS OF 01/01/2020